Social Media Wise Guy Reply Tips
Have you ever posted a blog post link in your social media stream or blog and you get those individuals that have to rip it apart the post for no reason? Dealing with social media wise asses comes with the territory when you start to market your business online and you can’t let others get to you. Part of the process of putting yourself out there for others to communicate comes with a flood of the good and the bad.
Make It Visible: If someone leaves a comment for you on your blog that is a wise ass comment post it for everyone to see as long as it is not downright rude. It will show your audience you are not that scared to show your audience when someone takes a jab at you and it also shows them your confidence in your abilities.
Respond Professionally: Be the bigger person and respond professionally. You want to show class? Answer their smart ass comment with a strong piece of factual information making them look like a child. Responding unprofessionally is what that person wants so don’t fall into their trap. If you really want to get back at them try using your industry knowledge as a weapon.
Kill Them With Kindness: There is nothing worse than taking a jab at someone and having them smile back. Kill them with kindness is what I always say. Your wise ass commenter will most likely squirm when you respond with a very gentle and kind comment.
Ask A Question?: If the commenter is being nasty about something specific ask them a question that directly ties in your industry to the root cause of their comment and see if they respond. Get them to talk because maybe they are just frustrated with something and you could potentially solve a problem they are having without even know it.
The last thing you want to do is fight back with negativity. The moral of this post is to keep things in your industry professional. Show your audience you are a class act and not a caddy business owner. Don’t stoop to anyone’s levels because negative situations will not grow your business the right way.
9 Responses to “Social Media Wise Guy Reply Tips”
The Search Engine Optimization (SEO) Journal is Written by SEO Expert:
Nick Stamoulis
Tel - 781-999-1222
nick@brickmarketing.com
Brick Marketing - SEO Company
Smart, sensible advice, Nick. It’s amazing how otherwise calm, reasonable people can turn into snarling, bickering combatants on the Web. You can never go wrong taking the high road and responding professionally.
Hi Jim,
Thanks for reading and your comment!
So true, its almost like people can (and do) turn into different people sometimes in the social world and say things that they would not say in person to someone…
As far as I am concerned staying professional is always the right way to respond to those types of people…
Thanks again & Take care,
Nick
I think you have some great suggestions here. So how would you handle this situation where you have responded politely but other people drag the commented into a bickering fight in your blog comments? Just let it happen? Drop into the discussion and ask them to play nice?
[...] her posts. So what can you do? There’s a good article published today by an SEO group with tips on how to handle naysayers like Nancy. Let’s look at a few examples of how to put this to work on your Newsroom’s [...]
Hello Nick,
I have long thought of flaming posts as the online equivalent of ‘road rage’ – which is a scourge on society. Unfortunately, the logic of the belief, genuinely held or otherwise, that the web provides anonymity even when a name is provided escapes me.
The problem really is not the one-off or occasional rant. That can be dealt with as you have suggested. The more serious problem is the serial slanderer who seems to take a pathological liking to acting as the asshole. Is this person simply emulating the school bully in the belief that they are untouchable? is he or she living out a bullying fantasy that they cannot experience in real life?
So many questions … so little time.
regards,
Graham
i’ve experienced this once and i have to admit, it was downright irritating. you could disagree to a post without being rude and if you don’t really like find the post favorable, then why comment at all? and i concur, the best thing to do is kill them with kindness, respond to them as professionals and never,ever stoop down to their level. great post Nick!
Thanks for reading Graham and Julie! Kindness is always the best way!
Thanks again & Take Care,
Nick
People may not like my business, my products, or even me, but I will never give them the satisfaction of saying I am not a polite person.
Exactly! It is good to not give the satisfaction of being rude or a nice person…especially online!
Thanks for the comment!
Nick