Comments on: Are You a Bad SEO Client?

By: Net Age | Understanding Google SEO

Net Age | Understanding Google SEO — Mon, 23 Aug 2010 07:19:13 +0000

Thank you Nick, you’re most welcome. I enjoy the way you interact with your audience, it works for me!

Regards

Jacques

By: Nick Stamoulis

Nick Stamoulis — Fri, 20 Aug 2010 18:33:07 +0000

Hi Net Age,

Thanks for your comment & great points!

So very true the customer is not always right

By: Net Age | Understanding Google SEO

Net Age | Understanding Google SEO — Fri, 20 Aug 2010 06:44:08 +0000

“We are not the enemy” – I’ve used these words, in one guise or the other many times over the years, in response to clients having issues with paying for the services they signed up for, pretty much.

Quite too often their projections fall far short of what the market delivers, and then it is the signage (in the early days) or the person who is tasked with SEO (these days) that catches the blame.

There will always be a certain percentage of spoilers that will make you dislike the business that you’re in, no matter what you’re doing, so get used to it, and focus on the 99% of customers who you actually have a fantastic relationship with. Remember that the customer is not always right

By: Nick Stamoulis

Nick Stamoulis — Fri, 18 Jun 2010 22:26:19 +0000

Hi Tiffany,
Thanks for reading and your comment! Sometimes, we all need to hear a backup, I know I do!

By: Tiffany

Tiffany — Fri, 18 Jun 2010 22:13:41 +0000

Great points made here. I know you posted this a while ago, every marketer needs a reminder and a backup to validate our work for those clients who are so very frustrating to deal with.

Thanks for your support!

By: Nick Stamoulis

Nick Stamoulis — Tue, 05 Jan 2010 12:09:15 +0000

Hi Lindsay,

Even though this may seem one sided, a few months ago I wrote a post of things SEO people should never do to clients and in general (the other side). Please feel free to read this post as well:
http://www.searchengineoptimizationjournal.com/2009/11/14/seo-people/

Thanks for commenting and not saying “geeks”

By: Lindsay Hopkins

Lindsay Hopkins — Tue, 05 Jan 2010 09:52:20 +0000

Mmmm as a potential client I find your argument a little one sided. We all experience the logistical problems you’ve encountered with your customers it goes with the territory of working in business I’m afraid, but we non-IT people are more than a little afraid of you ‘techies’ (note I didn’t say geeks!).

Why? As I feel rather passionate about my recent experience with SEO/webites I have written a blog in direct response to this – maybe it will help understand why we feel like a ‘picnic’? (Person In Chair Not In Control)

By: Nick Stamoulis

Nick Stamoulis — Mon, 04 Jan 2010 22:58:25 +0000

Hi Scott,
Great point, I think this falls directly into education and not understanding how SEO works as a medium…thanks for the comment!

By: Scott

Scott — Mon, 04 Jan 2010 22:52:20 +0000

I find the biggest problem I have is clients no understanding time lines. They sign the contract and expect to be #1 for their top phrase over night. It just doesnt work that way, and some times clients have a very difficult time understanding that things simply take time – period.

By: Nick Stamoulis

Nick Stamoulis — Mon, 04 Jan 2010 21:40:40 +0000

Hi Grace,
Thanks very much for reading and sharing your thoughts about SEO client issues. You are 100% correct and I think the PPC side of things makes perfect sense as well (I have experienced this too!)

By: Grace Core

Grace Core — Mon, 04 Jan 2010 19:37:16 +0000

Great article, hopefully new clients looking for SEO get to read this.

The problem has always been value when it comes to SEO, unless the client sees a tangible deliverable quick it can lead to issues, thus PPC should come into play. Unfortunately once PPC starts, the new client realizes that its going to cost more to be competitive and costs will rise if left unattended.

I have been in SEO / SEM for over ten years and i still get asked all the time to do pay for performance. First off unless i have complete and utter control on everything…. it won’t happen. Second, work done needs to be paid for and not prospected with

Good luck in your SEO !