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Get Your Visitor Experience Right

Writing by Nick Stamoulis

Have you ever visited a website and got frustrated because you either couldn’t find the contact information or had a hard time locating the path needed to be taken to make it through the website correctly? It is called user experience and if you get it wrong and forget to really apply it to your website than your SEO is going to go down the drain. Optimization means all aspects of a website not just search.

Before you think about launching an SEO campaign to drive targeted visitors have you stopped and taken a long hard look at your website? If you are not aware of how your user should be engaging with your website you might want to have someone do a really thorough conversion audit before you start driving traffic to it. The last thing a website owner wants to do is spend a great deal of money trying to drive visitors to a website only for the visitor to arrive and leave due to a poor user experience. Your website visitor needs something to do in order to stay on your website. You don’t want them leaving due to boredom or lack of direction. Lead them down a path to your ultimate business goal. Remember that user experience is just about converting that visitor into a lead or a sale. It is also about creating an emotion for that user so that they engage with your website a bit more than normal.

Your website needs to pull some sort of emotion out of your visitors whether it is from an engaging video, blog or you guessed it, your content!. It is not just about launching a campaign and trying to dump targeted visitors and crossing your fingers hoping they might call or make a purchase. Give them something to do and smile about. Create a community type feeling around your website and give people a reason to bookmark it.

4 Responses to “Get Your Visitor Experience Right”

  • Becky Smith says:

    Doing a conversion audit – does that require split testing? Any advice on what doing a good one looks like?

  • Peter Wright says:

    This may seem obvious but we can easily forget that our potential customers who are lovely people who have put their trust in us. Who want to enjoy a lovely shopping experience.

    As an owner of a business I would like to give my online customers the same friendly personal service as if they walked in to my shop for advice.

  • Tim Ash says:

    Hey Nick,

    Great article!

    I couldn’t agree with you more. Often the landing page human experience is neglected in order to please the search engine spiders.

    I also agree that a conversion review of the page is very valuable – especially from an outside expert’s perspective. We offer an Express Review service via online meeting exactly for this purpose:

    http://sitetuners.com/express-consulting.html

    Warmest Regards,

    Tim Ash – CEO, SiteTuners.com – Chair, ConversionConference.com

  • Nick Stamoulis says:

    Hey Tim,
    Thanks for reading and providing your thoughts…looks like you have a nice little service there! Thanks for sharing it with our readers!

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